Frequently Asked Questions
General
Schedule a tour online or call us. After submitting an online request, our team will confirm your appointment. Note: All guests 18+ must bring a valid government-issued photo ID and verify their ID before touring.
We offer studio, 1 bedroom, and 2 bedroom apartment homes, ranging from 508 to 1,181 square feet. Visit our Floor Plan page to explore pricing, availability, and 360° tours of select layouts.
We do not allow residents to paint their apartments.
Services
We do not offer courtesy patrol services at this time. If you need to report suspicious activity or require immediate assistance, please contact the Denton Police Department at 940-349-8181.
Yes, our community offers on-site recycling.
Neighborhood
Our community offers level-2 EV charging stations onsite for resident convenience, which are located on the 3rd and 4th floors of the garage. You can also visit the Department of Energy website at https://afdc.energy.gov/fuels/electricity-locations to locate other nearby charging stations.
Era is conveniently located next to University of North Texas and a short commute away from Texas Woman's University, NCTC College, and US Aviation Academy!
The closest airport to Era is DFW International Airport.
The closest dog parks to Era are North Lakes Dog Park and Wiggly Field Dog Park.
The closest grocery store to Era is Winco.
The closest hospital to Era is Texas Health Presbyterian Hospital.
The closest shopping centers to Era are the Golden Triangle Mall, Rayzor Ranch, and Denton Crossing.
Lease
Yes. Residents must obtain and maintain renter’s insurance with a minimum of $100,000 personal liability coverage during the term of their lease. If the resident has a pet, their policy must cover pets and animal bites. If the resident does not have renter’s insurance, they may contact ResidentShield, a leading insurance company that offers high quality, low cost insurance protection to residents of our community. More detailed information about ResidentShield can be found at www.residentshield.com or by calling a licensed agent at (800) 566-1186.
Residents also have the option to get coverage through a different third party provider. If a resident elects to obtain coverage from another insurance carrier, they will be required to provide the declarations page for their policy, including the name of their insurance company, the policy number, the effective and expiration dates of the policy and ensure that our property and information below is listed as an Additional Interested Party on the policy:
Era
P.O. Box 3687
Coppell, TX 75019-4277
If we do not receive an updated Renter's Insurance Policy, the resident will be enrolled in our Master Insurance Policy and will have a recurring monthly lease charge to cover the home only. This policy does not insure your personal property within the home.
No, Era does not offer short term leases at this time.
Lease terms vary based on your move-in date. All leases expire on July 31st.
After an application is approved, each leaseholder will receive an email with instructions to review and electronically sign the lease.
Residents may break their lease at any time. However, they will be responsible for any applicable early termination fees outlined in the lease agreement.
Guests not listed on the lease may stay overnight no more than 2 times per week and no more than 4 times total per month, as outlined in the lease agreement. If you anticipate a longer visit, please contact the leasing office in advance for guidance.
Yes, leaseholders must inform the office staff if a guest stays for more than 14 days in any given month and must be added to the lease.
Payments
Once an application is approved, a leasing team member will email a welcome letter outlining the first payment, which may include: prorated rent, deposits, and any applicable fees, along with other important move-in information.
Security deposits are refundable, however any deductions for final utility charges, cleaning, or damages beyond normal wear and tear may be applied. Once those charges are processed, any remaining balance will be refunded to you.
Rent is due by the 1st of each month.
Resident Portal
Yes! Our community uses the Westdale Living Mobile App, available on Google Play and The App Store.
Through the app, residents can make payments, create maintenance requests, and get notified of announcements and calendar events when push notifications are enabled.
Residents can access the portal online at www.westdaleresidents.com or through the Westdale Living Mobile App, available on Google Play and The App Store.
Pets
No, exotic pets are not allowed. This includes, but is not limited to, livestock, poisonous reptiles, amphibians or fish, snakes, birds of prey, insects, arachnids, and rodents (except for hamsters, guinea pigs or gerbils.)
Yes, Era is a pet-friendly community. Breed restrictions apply, including but not limited to American Staffordshire Terrier, Dalmatian, Pitbull, Siberian Husky, Chow, Doberman, and Rottweiler (or any mix). Please reference our pet policy on the Amenities page or contact us for more information.
We allow 2 pets per household.
Our pet-friendly community offers an on-site pet park! Contact our leasing team for details on pet restrictions or additional pet-related amenities!
Parking
All parking is complimentary at Era!
Guests must register their vehicles at apartmentpermits.com. Registration lasts 24 hours. The same vehicle can be registered up to 4 out of 7 days. Please contact our office with any questions about vehicle registration.
At Era, we allow up to 1 vehicle per leaseholder. Please contact the leasing office with any inquiries about acquiring a second parking spot.
Motorcycles may be parked in a normal parking space inside the garage.
Visitor parking is located on the 1st floor of the parking garage.
Amenities
No, Era does not offer furnished homes at this time.
Yes, we have a 24-hour fitness center available for resident use. It’s equipped with state-of-the-art amenities including cardio machines, cable weight systems, free weights, and more to support your wellness goals any time of day.
Era is home to a sparkling, resort-style pool. The pool is open 10am-10pm.
Each home is equipped with fantastic amenities, such as high speed internet, washers/dryers, quartz countertops, and more! Visit our Amenities page to view the full list of home amenities available.
Era has Amazon Hub lockers for delivery packages! These lockers are available 24/7 for you to pick up your packages at any time after they arrive. The Hub accepts packages from multiple carriers such as Amazon delivery, USPS, FedEx, and UPS. All package couriers are directed to use the Hub. Your package will be delivered to the Hub and you will receive a notification with a one-time pick-up code. At the Hub enter the code on the screen and the door pops open. You will receive an email with a sign-up link. Sign in with your Amazon account or sign up for a free account. Then you will be ready to pick up your packages at the Hub.
Application Process
The total gross income of all applicants must not fall below three (3) times the amount of rent you will be required to pay, considering any state, federal or local assistance, benefits, or subsidies you receive. The income requirement may be modified if required by federal, state, or local government subsidy or financing programs. A guarantor or additional deposit may be required if the income requirements are not met. All applicants are subject to approval through ScreeningWorks, the community’s third party applicant screening agency. Screening criteria will be applied uniformly and in a manner consistent with all applicable laws, including state and federal housing laws, federal fair credit reporting laws, program guidelines and administrative rules. Approval of all applicants are based on an empirical system that incorporates multiple credit factors along with other non-statistical factors to determine overall applicant worthiness.
Applicants are required to verify income by completing an income verification step provided in the applicant portal after the application is submitted. Applicants can connect a bank account or connect directly to a payroll provider. In some cases, your employer may automatically provide salary information through The Work Number. Self employed applicants must either connect a bank account, provide a financial statement prepared by a CPA, or provide the previous year’s W9. Newly employed applicants must provide an official offer letter including salary and start date from the employer.
A valid government-issued photo identification is required as part of the application process. The following are acceptable forms of identification:
Group A Primary Acceptable ID
- Valid driver's license from a U.S. state
- Federal or state ID card
- Military ID card
- U.S. passport or card
- Permanent Resident Card
- Foreign Passport with one of the following:
- Valid copies of Temporary I-551 Employment Authorization
- Form I-20
- Form I-94
- Form I-485
Yes, applicants can have a guarantor. The guarantor must meet the qualifying criteria and have a gross income that is 3x the rent amount. Guarantors are for people who do not qualify for income only.
All applications MUST include everyone who will be living in the apartment, including those under the age of 18 and guarantors (if applicable). Those over the age of 18 MUST be listed as a leaseholder. During the application process, the primary applicant will be prompted to invite, via email, all persons 18 and older to complete an individual application. For anyone under 18 years of age, only name and date of birth need to be entered.
If an application has not yet been approved by the leasing office, applicants can log into the Application Portal, and invite any additional roommates to complete their individual application. Be sure to contact us to let us know when a new roommate has been added to ensure they are included in the approval process. Note: If an application has already been approved, please contact the leasing team directly.
Unfortunately, all applicants over the age of 18 must meet our standard Qualifying Criteria to be able to move forward in the application process.
Any outstanding charges can be paid through the Applicant Portal.
We will contact you as quickly as possible! We know that you’ll be waiting to hear from us and our goal is to make this a fast and easy process for you.
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Our team is always ready to answer your questions.